Effective Date: November 1, 2025 Company Name: Galico Home Comfort Inc. Website: galico.ca Location: Almonte, Ontario, Canada
1. Introduction
Galico Home Comfort Inc. (“Galico”, “we”, “us”, or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us online or offline, including through our website, social media platforms, lead forms, promotions, and service requests.
By providing your information, you consent to the practices described in this policy.
2. Information We Collect
A. Information You Provide Directly
Name
Email address
Phone number
Home address or postal code
Details about your home’s HVAC, plumbing, or water heating equipment
Responses to forms, surveys, or promotions (including giveaways)
B. Information Automatically Collected
IP address
Browser type
Device information
Pages viewed or actions taken
Cookies and tracking technologies (e.g., Facebook Pixel, Google Analytics)
C. Information from Third Parties
Facebook Lead Forms
Google Ads
Referral partners
Service platforms used for booking or forms
3. How We Use Your Information
We use your information to:
Provide and deliver our services
Contact you about bookings, quotes, installations, and maintenance
Respond to inquiries and customer support requests
Send promotional offers, updates, and educational content (with consent)
Process entries into promotions or giveaways
Verify eligibility for promotions
Improve our website, ads, and customer experience
Comply with legal and regulatory requirements
4. How We Share Your Information
We do not sell your personal information.
We may share information with:
Service providers (CRM software, email systems, marketing platforms)
Technicians and installation crews for service coordination
Payment processors (when applicable)
Legal authorities if required by law
Advertising platforms (Facebook, Google) for ad optimization
All third parties are required to protect your information according to applicable privacy laws.
5. Marketing & Communication Consent
By submitting your information through our website, forms, promotions, or lead ads, you consent to receiving:
Phone calls
Emails
SMS/text messages
You can opt out at any time by:
Clicking “unsubscribe” in emails
Replying “STOP” to SMS messages
Contacting us directly
6. Cookies & Tracking Technologies
We use cookies and similar technologies for:
Website functionality
Analytics
Advertising personalization via Facebook Pixel, Google Analytics, etc.
You can control cookies through your browser settings.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration.
While we strive to protect your data, no method of transmission over the internet is 100% secure.
8. Your Rights (Canada — PIPEDA Compliance)
Under Canadian privacy laws, you have the right to:
Access your personal information
Request corrections
Withdraw consent
Request deletion (where applicable)
To exercise your rights, contact us using the information below.
9. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The revised version will be posted with an updated effective date.
